Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at Solegrid. If you have any questions, please contact our customer service team on phone number or email address.

 

Shipping options and delivery cost

We offer the following shipping options - you will be asked to select a shipping method at checkout.

[0.00 dhs]

Order Processing Time

All orders placed before Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched under 1-2 days. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

We do not deliver internationally.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email. You will be able to track your package by emailing us on the carrier's website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.