Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. However, refunds are only accepted under the following conditions:

  • The product you received is damaged or defective
  • You received the wrong size or wrong color than what you ordered

Note (for orders with multiple items):

If your order includes more than one item and only one item is found to be defective or damaged, only the affected item will be eligible for return or exchange. Items in good condition will not be accepted for return

If your order meets any of the above conditions, please contact us within 7 days of receiving your item with a clear description of the issue and photo evidence. Once your claim is reviewed and approved, we will issue a full refund or send a replacement, depending on your preference and product availability.

Refund is only accepted if you contact us within 7 days of purchase. Requests after this period will not be accepted.

Please note:

  • Refunds are not accepted for change of mind, incorrect selection, or general dissatisfaction not related to damage, defect, or order error.
  • Items must be returned unused and in their original packaging.

Exchanges

We accept exchanges for any reason. Whether you want a different size, color — we’ve got you covered.

To initiate an exchange:

Exchange is only accepted if you contact us within 7 days of purchase. Requests after this period will not be accepted.

Make sure the item is unused and in its original packaging

You may be responsible for return shipping costs unless the exchange is due to our error

To start a exchange, you can contact us at (+971 56 855 6755) or at solegrid.info@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

We are not responsible for your exchange / return delivery charges.

After placing the order, You’ll have a 2 hour window to cancel the order. Order can not be canceled when the window expires.

You can always contact us for any return question at solegrid.info@gmail.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned. We also do not accept returns for materials. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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